Support

Community support

Available to all users, including those on the free Community tier.

• GitHub Issues for bug reports and feature requests
• GitHub Discussions for questions and community help
• Documentation in the docs/ directory of the repository

For teams that need a safety net.

• Priority email support with 48-hour response SLA
• Direct access to the development team
• Migration guidance for moving from existing DMS
• Automatic update notifications and early access
• Priority consideration for feature requests

For organisations with compliance requirements and SLA obligations.

• Everything in Professional
• 4-hour response SLA
• Phone support during EU business hours
• Dedicated onboarding call and deployment review
• Annual architecture review
• Custom branding (remove Eòlas badge)
• Named account contact